Shipping policy

Estimated Shipping Time

● Hong Kong: 2-3 business days
● Showroom Pick-up: Orders can be ready for pick-up from our Central showroom.
We will confirm the availability date once your order is received.
● Custom Orders: Since these are crafted especially for you, please allow 2-4 weeks
depending on complexity.

International Delivery
Shipping Method:
All international orders are shipped via DHL to ensure prompt and secure delivery.

Shipping Fees:
Please note that the shipping fees displayed at checkout do not cover any applicable duties and taxes. These charges may vary based on the destination country and are the
responsibility of the recipient. The customs office in your country will assess these fees.

Delivery Timeframe:
Please be advised that delivery times may experience occasional delays during peak
seasons, including holidays.

Returns and Exchanges:
Due to the nature of our products, we are unable to accept returns or exchanges. We
encourage you to carefully review the product details and specifications before placing your order to ensure your satisfaction.

Shipping Availability and Additional Information
Shipping Availability:
We are pleased to offer shipping to most countries worldwide. If you experience any issues during the checkout process, please contact us at heliosfinejewelry1999@gmail.com or via WhatsApp at +852 92851037. Our dedicated customer support team is here to assist you in resolving any concerns.

Additional Information:
For inquiries regarding customs regulations, duties, and taxes specific to your country, we recommend reaching out to your local customs office. They can provide you with the most accurate and up-to-date information.
If you have any further questions, please don't hesitate to get in touch.