Refund policy

Refund Policy
At Helios Fine Jewelry, we are committed to ensuring your satisfaction with our jewelry. We understand that sometimes things may not go as planned, so we have outlined our refund policy below:

1.Eligibility for Refunds
● Please note that all sales are final. We generally do not accept returns or exchanges unless an item is defective or damaged upon arrival.

2.Defective or Damaged Items
● If you receive an item that is defective or damaged, we kindly ask that you contact us within 7 days of receiving your order. Please provide a detailed description and photographs of the issue to help us assist you promptly.

3.Refund Process
● Upon review and approval of your claim, we will initiate a refund to your original payment method. Please allow 5-10 business days for the refund to process, depending on your bank or payment provider.

4. Non-Refundable Items
● We regret to inform you that personalized or custom-made items are non-refundable.

5. Shipping Costs
● Please be aware that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund amount.

6. Changes to the Refund Policy
● We reserve the right to update this refund policy at any time, and any changes will
take effect immediately upon posting on our website.

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team at heliosfinejewelry1999@gmail.com or via WhatsApp at +852 9285 1037. We are here to assist you and ensure you have a pleasant
experience!